Privacy Policy jkq22 — Your Personal Data Protection

1Introduction and Scope of This Privacy Policy

Jkq22 ("we", "our platform") is an online sports betting and gaming platform operating for members in Malaysia. We value the privacy of every individual who uses our services, and this Privacy Policy has been crafted to give you a clear and transparent understanding of how we handle your personal data.

This Privacy Policy applies to all services provided through the jkq22 website, mobile app (Android and iOS), and any other platforms operated by jkq22. It covers all information you provide to us directly, as well as information collected automatically when you use our services.

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any significant updates will be communicated via in-account notifications or your registered email. Continued use of our platform after such notification constitutes your acceptance of the latest version of this Privacy Policy.

2Information We Collect

Jkq22 only collects information necessary to provide safe, quality services in compliance with legal requirements. The following are the main categories of data we collect:

We do not collect sensitive information such as biometric data, medical records, or political affiliations unless required by law. All data collection is carried out lawfully and transparently.

3How We Use Your Information

Collected information is used responsibly and solely for purposes related to the provision of jkq22 services. We do not use your data for any purpose outside the scope stated below:

• Account Management: Creating and maintaining your account, processing registration, and verifying identity through the KYC process.
• Transaction Processing: Securely managing deposits, withdrawals, and all other financial transactions in your account.
• Platform Security: Detecting and preventing fraud, money laundering, bot usage, and activities that violate our Terms and Conditions.
• Service Improvement: Analyzing aggregated usage patterns to improve platform features, performance, and user experience.
• Service Communications: Sending important notifications regarding your account, transactions, security updates, and changes to our terms.
• Legal Compliance: Fulfilling reporting and record-keeping obligations required under Malaysian law.
• Customer Support: Assisting in resolving inquiries, complaints, and technical issues you encounter.

4Data Sharing and Disclosure

Jkq22 understands that your trust is our most valuable asset. We only share your personal information in limited and lawful circumstances, as follows:

• Payment Service Providers: Transaction information required to be shared with FPX, DuitNow, Touch 'n Go eWallet, Boost, and banking partners to process your transactions.
• Game Software Providers: Game session data that must be shared with verified third-party game providers to ensure fair gameplay.
• Regulatory Authority: Information required by law to be disclosed to the Royal Malaysia Police, Bank Negara Malaysia, MACC, or other enforcement authorities upon receipt of a lawful request.
• Identity Verification (KYC): Data submitted to licensed identity verification services to meet anti-money laundering (AML) compliance requirements.
• Business Transfer: In the event of a merger, acquisition, or asset sale, data may be transferred to the new entity with equivalent or higher levels of protection.

In all of the above situations, jkq22 shares only the minimum data necessary and ensures that recipients adhere to data protection standards equivalent to our own.

5Cookies and Tracking Technologies

Jkq22 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies we use:

• Session Cookies: Required to keep you logged in during an active session and maintain your account state. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Saving your preferences such as language, display settings, and game preferences to deliver a more personalized experience.
• Security Cookies: Used to verify your identity and protect your account from unauthorized access.
• Analytics Cookies: Collecting anonymized usage data to help us understand how users interact with the platform and identify areas for improvement.

You can manage your cookie preferences through your browser at any time. However, disabling certain cookies may affect the functionality of some jkq22 platform features. Analytics and preference cookies can be disabled without impacting your account's core functions.

6Data Security and Protection Measures

The security of your personal data is a responsibility we take very seriously. jkq22 implements multiple layers of technical and organizational security measures to protect your information from unauthorized access, loss, or misuse.

• 256-bit SSL Encryption: All communications between your device and jkq22 servers are encrypted using TLS 1.3 protocol, ensuring that data in transit cannot be intercepted.
• Two-Factor Authentication (2FA): 2FA is available and strongly encouraged for all accounts, adding an extra layer of protection beyond your password.
• 24/7 Monitoring: Our systems are continuously monitored by our cybersecurity team to detect and respond to any threats in real time.
• Regular Security Audits: jkq22 undergoes regular penetration testing and independent security audits to ensure our systems remain up to date.
• Internal Access Controls: Only authorized personnel with legitimate work requirements may access member personal data, and all access is logged and monitored.
• Encrypted Data Storage: Personal data stored in our databases is encrypted using the AES-256 algorithm, ensuring it remains unreadable even to any party who gains physical access to the systems.

While we do everything we can to protect your data, no system can guarantee absolute security. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials.

7Data Retention Period

Jkq22 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.

• Active Account Data: Retained for the duration your account is active plus 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and anti-money laundering legal requirements.
• Security Logs: Retained for 2 years for security incident investigation purposes.
• KYC Data: Retained for the period required by the relevant regulatory body, typically a minimum of 5 years.
• Anonymous Analytics Data: May be retained longer as it cannot be linked to any specific individual.

When you request account closure, we will initiate deletion of data not required by law to be retained within 30 business days. You will receive a confirmation once the process is complete.

8Your Rights Under PDPA

As a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights, which you may exercise at any time by contacting our privacy team:

• Right of Access: You have the right to request a copy of the personal data we hold about you, including details on how and why it is being processed.
• Right to Rectification: If your information is inaccurate or outdated, you have the right to request a correction within a reasonable timeframe.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data, subject to any applicable legal retention obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as during a dispute investigation.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or in situations where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting any processing carried out prior to withdrawal.

9Children's Privacy

Jkq22 is a platform designed exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from children under the age of 18.

If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you believe a minor has registered an account on our platform, please contact our support team immediately.

Our age verification process is designed to prevent registration by underage individuals, including KYC requirements that confirm date of birth via valid official documents.

10Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights under PDPA, the jkq22 Privacy Officer team is ready to assist you. We prioritize every privacy-related inquiry and are committed to providing accurate and helpful responses.

How to reach the jkq22 privacy team:

• Live Chat: Available 24/7 directly within the jkq22 platform — the fastest way to get an immediate response.
• Email: [email protected] — for written enquiries requiring an official record.
• Help Centre: Visit page FAQ us for answers to frequently asked questions about privacy and account security.